Shipping and Delivery time

The order is given to TNT Post within 14 working days of receipt of payment.

Shipment is paid by and carried out at the risk of the customer. Your order will be

shipped once:

• payment has been approved.

• delivery/invoice address has been checked.

We do not process orders on Sundays or national holidays, but we guarantee

that any orders placed on these days will be handled the very next working day.

Delivery time:

Netherlands 1-2 days

Europe 2-7days

World 8-14 days

Delivery costs

All our products are delivered free within the Netherlands. The cost of delivery

within Europe starts at € 6.95; delivery to the rest of the world starts at € 17.95.

International deliveries are shipped with ‘Priority’ service.

Exchanging/returning an item

If you decide you do not wish to keep an item, you can return it within 7 working

days of delivery. The postage date is deciding. The customer is always

responsible for the costs of returning an item. Make sure that you pay the correct

postage. Any underpaid postage costs will be deducted from our refund. Items

may only be returned in undamaged state and in their original packaging.

They must be in the same condition as on receipt and may not have

been worn or used (fitting is naturally permitted). The customer will be charged

for any damage. If you wish to exchange an item for another size, we will send

you the new item within the Netherlands free of charge. A delivery charge applies

to returns from countries outside the Netherlands. (See: Delivery charges). You

can exchange an item once for another size. The costs of returning the item are

payable by the customer.

Note: the customer remains responsible for the return delivery until it reaches us.

Returned items should preferably be shipped with TNT Post. Ask for a receipt so

that you can trace the shipment status on www.tracktrace.nl.

If you wish to exchange/return an item, you should take the following steps:

• Notify our customer service about the return on (info@irenevanvugt.nl).

• Wait for a reply before you return it. You will be sent instructions regarding the

procedure within 24 hours.

• After receiving our instructions, you should return the item within 7 working days.

The return address is:

Irene van Vugt Shop

Brigittenstraat 20

3512 KM Utrecht

The Netherlands

The following items may not be exchanged/returned:

• Items which are not in their original condition and/or packaging

• Items which have been worn/used

• Items which have been made on special order

Item not in stock

Sometimes an item you wish to buy may just have been sold. If this is the case,

Irene van Vugt will notify you as soon as possible by e-mail. Your order will then

be cancelled, or an alternative will be offered by Irene